How long before my order ships?
Equipment is built when an order is placed. Please check the lead times that exist below the checkout button on product pages to learn when the equipment would ship.
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Shipping & Tracking
In this section of the FAQ, learn how to track an order or see frequently asked questions about shipping.
Where is the equipment shipping form?
Presses, carts, and press accessories will ship from Washington State. Flashes and conveyor dryers will ship from Missouri.
How do I track my order?
You will receive an email with tracking information when the order is ready to ship. As soon as you receive it, there is a tracking number attached (note there can be multiple tracking numbers for the order if equipment ships from multiple locations)
The tracking number isn't working. What do I do?
Try plugging in the tracking number on the carrier's website to obtain tracking information. If that does not work, please reach out to us at [email protected] and a representative will help you shortly.
I accidentally put in the wrong delivery address. How can I change it?
Please reach out to the Riley Hopkins team as soon as you discover the error. You can contact the team through online chat, email at [email protected], or call 888-298-3496. Adjustments cannot be made once an order has shipped without paying f
Does Riley Hopkins ship internationally?
Riley Hopkins does not ship internationally at this time. View the following list of international Riley Hopkins dealers to find one near you:. Learn more about the shipping policy.
What's a freight forwarder?
A freight forwarder is a company that organizes shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer, or final point of distribution. It is up to the customer to find and set up an account wit
What's a liftgate? Do I need one?
A liftgate is a deck that lowers the heavy items on a freight truck/trailer to the ground to your shop. If you don’t have a loading dock or a forklift, please select the "flat rate + liftgate" option as the shipping option during checkout. If you pai
When the equipment arrives, is there anything I need to do?
When a freight order or any equipment arrives, someone on staff must take photos and open the crate/packaging. Examine and document any and all damages found. If the equipment is damaged in any way, take photos and make sure to have the damages annot